Results matching “brand embassy”

January 7, 2020

The Year in M&A, Social Media Analysis 2019

Companies in social media analysis changed ownership 21 times in 2019. Our annual recap of mergers and acquisitions looks at the transactions and the trends they reveal.

March 14, 2019

Software Updates, 15 March 2019

Brand Embassy WhatsApp integration. Facelift WhatsApp Business API integration. Infegy Infegy IQ (new NLP engine). Visibrain New Facebook module....

January 25, 2018

Software Updates, 26 January 2018

Brand Embassy Live Chat updates, WhatsApp integration. Brandwatch Performance improvements, Instagram image analysis, UI. Dictanova Cockpit: new management dashboard for customer engagement teams. Digimind Global TV and radio coverage. Echobot Anonymization of personal Facebook data for GDPR compliance. MavSocial Image recognition, 360 video, updated Facebook reports,...

October 12, 2017

Software Updates, 13 October 2017

Brand Embassy Chatbot Builder. Brandwatch Vizia 2: Hootsuite Impact integration. Quintly Major update. Sprinklr General availability of Sprinklr Experience Cloud. pr...

March 1, 2016

New Papers, 1 March 2016

The Pioneer’s Guide to Digital Customer Service Innovation, Brand Embassy  World Map of Social Networks, January 2016, Vincenzo Cosenza (Blogmeter )...

March 31, 2015

New Papers, 31 March 2015

The Innovator’s Guide to Social Customer Care, Brand Embassy  Social customer service 2.0: Is your enterprise ready, Conversocial  / Ovum The Geosocial Marketer’s Roadmap, Geofeedia  What Is Social Analytics, Simply Measured  The Survival Guide to Customer Experience: 20 CXM Experts...